Refund policy

Return and Refund Policy

We want you to be happy with your order. Please read this policy carefully, as our fulfilment process (via third-party dropship suppliers) means returns work a little differently than a typical shop.

Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or different from what you ordered, contact us within 14 days of delivery with your order number and clear photos or a short video of the issue. Once we've reviewed the evidence, we'll offer a full refund to your original payment method or a free replacement, your choice. In most cases you will not need to send the item back to us.

Change of Mind
Because our products ship directly from our suppliers' warehouses, we're unable to accept returns for change of mind, ordering the wrong size or item, or general dissatisfaction with the product once it has shipped. Please check product details, sizing, and descriptions carefully before ordering.

Delayed or Lost Shipments
If your order hasn't arrived within the estimated delivery window, contact us with your order number and we'll investigate with our shipping partner. Delays caused by circumstances outside our control (customs processing, extreme weather, carrier disruptions, or other events beyond our reasonable control) may extend delivery times; we'll keep you updated and work with you on a resolution where possible.

Incorrect Shipping Address
Please double check your shipping address at checkout. We're unable to offer refunds or replacements for orders that are delayed, returned, or lost due to an incorrect or incomplete address provided by the customer.

Items We Can't Accept Returns On
Due to the cost and time involved in international returns, we don't accept physical returns of products. Where a return is genuinely needed, we'll provide specific instructions, but please don't send anything back before contacting us first, as unexpected returns can't be processed.

How Refunds Are Issued
Approved refunds are issued to your original payment method and may take a few business days to appear, depending on your bank or card provider.

Nothing in this policy limits your statutory consumer rights.